They were fast, helpful and the product is FLAWLESS. The idea was first sparked when one of the co-founders lost his glasses on a backpacking trip and replacing them was too expensive. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. “Warby Parker has provided the perfect balance of style and customer service at a customer friendly price point.” John G. TX “It was easy, efficient, and the price was right. The Warby Parker website is modern, and the available choices in eyewear are stylish and made in house. When I questioned further she said ‘look I've been doing this for 20 years, and trust me it's not possible to get the screw out or for the glasses to be fixed'. No arguments. This company is honestly fraudulent. Love the prices and variety. As mentioned, Liingo’s current home try-on program is basically the same as Warby Parker’s home try-on program. Ultimately I cancelled the order. Skip to content. No excuses. I should have read the reviews with a rating of 2.8. For example, the Murray and Peyton options are unisex and can be selected on both menus. AdvisoryHQ Warby Parker Review | About the Company . I do not recommend them. When I took that info back to Warby Parker, the said they can't make glasses for me. Today we'll be unboxing my Warby Parker 5 frames try-on box! I kept getting the same responses of either my picture was too far away or too close. Even the written stamping on the inside of the arms is less precise and overall I'm just so sad they've gotten worse more like 80 dollar glasses now not 145. I kept waiting for second set of glasses I ordered and I looked at my order status on their website. If you’re ready for an alternative, check out one of our favorites and they’ll have you seeing 20/20. And there's no recourse except for me to ensure the 3 pair of glasses I bought there are the last. Some companies use poor lens material i suspect. I supplied all the information and only received emails saying they can't find my order, then they found it, then another email from another employee saying they can't locate my order again, I sent them the order numbers and another employee sent me another email that they found my order but wanted more information (which I supplied twice previously). Shop somewhere else. There are 3 main menus: Men, Women, and Sunglasses. I did not pay for expedited shipping. Not "billed" if they're going to take money directly from your account. I got the first email today telling me to contact them with additional information in order to start the order. As part of the “Buy a Pair, Give a Pair” program, each purchase for kids’ glasses is matched by giving a pair to a child in need. Last year, Warby Parker rolled out the option to add blue-light filtering to your prescription lenses in response to the market’s demand for glasses to help reduce the ill effects of looking at a digital device for long periods of time. Stating everything from we can't find your order to we found your order but need more information. For even more protection, you can pay to add a second layer of DuraSeal HD for even better scratch and smudge-resistance, extra anti-reflective properties, as well as easier cleaning. Using that information, Liingo can translate the parameters into a standard prescription format, allowing you to order another pair. Each lens is made from a quality polycarbonate material, which is 12 times more resistant to damage than your regular plastic version. Reviews from Warby Parker employees about working as an Advisor at Warby Parker. Do note that you still need a valid (unexpired) glasses prescription in order to purchase a pair of Rx glasses. If you are struggling with dry, tired, strained eyes, I feel your pain. I'd look elsewhere if you're reading this review. The spray comes in a handy pocket-sized bottle, with the kit also comprising a microfiber cloth and a microfiber lens pouch, which also doubles as a second cleaning cloth in case you need a back-up. COVID update: Warby Parker has updated their hours and services. Twice now I have not received the glasses. If you need new glasses in a hurry, they do offer expedited 2-3 day shipping for $12.95. They’re open 7 days a week (9AM-9PM EST) via live chat, telephone (1-800-430-EYES), or through their contact form. In terms of prescription types, they also only offer a couple options: Liingo lenses are good quality and there isn’t too much to complain about. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Gain trust and grow your business with customer reviews. On top of it seems they forgot to fit the left lens into the actual frames... just looks like they tried to forcefully push it in rather than shaping it which has bent the left side of the frame. I'm seeing a lot of reviews here that talk about poor quality and low credibility for arrivals. Nearly a month has passed since I ordered my 2 pair of glasses and have yet to receive anything but them needing more information. I've worn them for 35 years and never experienced anything like this. For those with very powerful prescriptions (anything over -4.50 or +3.50), Liingo’s Thin & Light 1.67 High Index Lenses are in order. However, the quality of lenses from "online websites" is not necessarily the same thing as quality from Warby Parker. It’s a welcome change for a world where you can buy pretty much everything online. A local eye doctor could perform this measurement for you and then you can submit it online. How long after you select frame and send your prescription does it take for glasses to arrive? We went to the Opthamolgist with the glasses and they are STILL incorrect and the center is a full 1/4" off of where the lens should sit. The amount of time it would take to leave me a voice mail would be amount the same amount of time to send an email. It took me 6-7 tries to get them to measure my PD and by the 7th time I gave ip and cancelled my order. The layout is nearly identical to Warby Parker’s, up to and including a toggle you can turn on to filter frames by those available for Home Try-On. I do not recommend purchasing eye-wear from this company. If this company would learn to communicate with their customers, most of these negative reviews wouldn't exist. what is the average price after the lenses are included? They do not refund. As a company that prides itself on good customer service, this was a disappointing experience. Warby Parker is very quick to request payment and very slow to deliver a promised product. These lenses can correct high prescription strengths, yet are only about half as thick as standard 1.50-index lenses. Most customers have nothing but good things to say about their customer service, as evidenced here: Though some have had a less than stellar experience: Overall, they have excellent customer service, but it would be nice if they had longer service hours (hey, we live in a 24/7 on demand world online!). If you don’t like the way your new eyeglasses feel, look, or if you just change your mind altogether, you can exchange the pair you purchased or return them for a full refund. To date they have steadfastly refused, blaming the coronavirus. Hopefully they'll arrive but it shouldn't take almost 2 weeks to order contacts. But it was brand new and uploaded with the order. Email system has no response, no receipts sent out, online chat doesn't work, and phone takes 20-40 minutes to reach someone every time who is no help. It's egregious. Learn how to stay safe during COVID-19 in our new guide: Most reviews we were able to find outside of our own experience are very positive, though a few people did complain about some frames feeling uncomfortable around the ears. You can also DM them on social media (Facebook, Instagram and Twitter) too, of course. All frames come in multiple colors, and several pairs are available as eyeglasses or sunglasses. Warby Parker ranks 34th among Eyeglasses sites. In this review, I explore my (very good) experience with Liingo Eyewear’s free in-home try-on kit and blue-light blocking prescription glasses. The first time I used Warby Parker when they first started they were excellent. 9.00 turns into 350.00 which doesn't include a case. We may receive compensation if you click on a link and make a purchase (at no additional cost to you). This is where Liingo Eyewear really shines as a brand. My son has worn glasses for 10 years. They don't care how long you wait. Liingo’s sunglasses are a bit more expensive – they start at $129 and go up to $179 – but that includes single-vision Rx lenses too. I ordered my glasses on a Friday and they arrived the following Thursday. Seemed like an easy enough fix so I took them back to warby to get them fixed and was told that since one of the screws was ‘stuck' inside the frame it was ‘impossible' to retrieve and all I could do was buy a new pair for about $225. Earpiece broke off at the hinges due to rusted screws only about 1 year after purchase. Ordered a new pair because my prescription changed and the quality has gone WAYYYYYY DOWNNNN despite being the same price. how may i be sure that i will receive my money's worth before purchasing warby parker's pricey frames? I regret buying these glasses and I will never trust them again. Original review: Nov. 13, 2020. Warby Parker has a consumer rating of 2.68 stars from 273 reviews indicating that most customers are generally dissatisfied with their purchases. No warranty on the frames. I even have the app and I didn't even get a notification. How can i get the right lenses for progressive as i am a senior --- is it just about the pd? If you’re looking for a Warby Parker alternative, is Liingo worth a try? Do note you’ll have to select 5 frames in order to check out. The website itself is well designed with an intuitive layout that is easy to navigate. *NOT Sponsored Review. Sep 30, 2020 Ben Alsop. Stopped in after eating lunch at Pizitz. Consumers complaining about Warby Parker most frequently mention customer service, new pair and prescription glasses problems. And, they will not refund the money. The layout is nearly identical to Warby Parker’s, up to and including a toggle you can turn on to filter frames by those available for Home Try-On. I went back 5 times and they wouldn't correct the lenses. The Warby Parker name comes from two fictional characters created by Jack Kerouac. You start by selecting one of the menu options “Men”, “Women” or “Sunglasses”, where you’ll be taken to the respective page. It’s lightweight and exceedingly comfortable to wear, with adjustable nosepads and polarized, UV-blocking, scratch-resistant lenses. I have learned a great deal as far as attention to detail with prescriptions to keeping an organized, functioning team on a buy day. There’s also the option to add blue light protection. This honest review of blue light glasses by Warby Parker — the popular, philanthropical and cost-effective eye retailer — lays out all the details about blue light glasses generally and why I recommend these blue light glasses specifically.. Each pair of glasses comes with prescription lenses, plus a frame case and lens cloth. All their money is put into their great advertising and none at all in customer service. I bought my 18 yr old's glasses 5 1/2 mos ago. You are lucky to receive the glasses if ever. For every pair sold, a pair is distributed to someone in need. Absolutely – there’s very little to lose when you can try glasses on at home for free and get a full refund within 60 days if you do make a purchase. This product should carry a warranty for fitness of purpose, so if this continues I will file a complaint with the state consumer protection authorities and my insurance company. At the end of 2017, the company was acquired by 1-800-Contacts (where the CEO worked for years before founding Liingo). Initially, Liingo’s try-on parameters were different, as customers used to be allowed to upload their eye doctor prescriptions and select two frames. Review of Blokz by Zenni Zenni is known for low cost frames and prescriptions (some of their glasses start at less than $10 – but add ons can quickly move the price up into a more “normal” online glasses range). The Warby Parker culture is very much uplifting and true to its values. The nice thing about polycarbonate lenses is that they already have UV-protection built into them. Warby Parker is based in New York City and has retail locations in several cities including LA and San Francisco. I ordered progressives and could not see out of them. I have a business and I don't have time to monitor every email. Learn about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. The doctor knew right away that the glasses must have been from Warby Parker is said that 90% of the their glasses are Wong. Warby Parker Blue-light Glasses Review. Hello
Turner Eyeglasses in beach glass for Men. I was shocked at how poor the quality of these glasses are. He wears them on days he's not wearing contacts. Liingo offers a simple, straightforward set of lens options and types. Figured I'd try it again for my next pair of glasses and boy was I wrong! On the other hand, certain frames like the Verona and Adriana are specifically designed for women. Warby Parker is a new company operating in a new way. Highly recommend this company if you're not dense. No nickel-and-diming for different lens treatments or coatings make shopping for new glasses actually fun and pleasant! A free inside look at company reviews and salaries posted anonymously by employees. Free returns (in the U.S. only) minimize any financial risk, making it easier to shop around for the right pair of glasses. A Warby Parker glasses review found that all kids’ frames use polycarbonate lenses, recommended for people under the age of 16. After sending the information I'd get another email stating can't find your order again. Look: it's not Warby Parker's fault that you don't know how to navigate a website. We’re in this together! I was told to make an appointment online (ATL Howell Mill store) while they clearly have sales people just hanging around! I like the business model, but it didn't make good on promise. She couldn't see properly out of them and we complained enough that Warby Parker redid the lenses. They can't tell me what day they will ship other than I should expect to receive them by 10/19. I've had 5 different emails from 5 different employees. Very condescending attitudes. Warby Parker Home Try-On Review. How they are still in business, is completely beyond me. Well apparently to Warby Parker, "billed" means charged without a heads up. They have a high-tech Prescription Reader App that actually scans your current lenses for your prescription. I don't understand why these guys have ANY business. To be fair, it is a well-known fact that most women can pull off men’s eyewear, while the opposite may not be necessarily true. However, you also don’t want to make a user scroll through endless menus to find what they’re looking for. These are Warby Parker’s most impact-resistant lenses. Like Warby Parker, your 5-day trial starts the day you receive your package. Fast, free shipping both ways. Issues like red marks on the nose or the arm hinges breaking are possible. He asked for a photo with the bad pair to make sure the PD was correct so that I wouldn't have any issues with the replacements. i would like to see some reviews on experiences with these type lenses. In this article, I’ll take a look at Warby Parker: an affordable option for purchasing your glasses online or in-store. The products we recommend offer clear and valuable benefits. I cannot believe that they are able to just charge cards without authorization or notice. A group of eyewear aficionados, we focus on providing content that is useful, credible and thorough. The money was just taken from mine and my husbands account. I have used Warby Parker in the past for the Home Try-On option through the pandemic. WP didn't work quickly or efficiently to effect progress, dragging their feet to work with my optometrist to get the deal done. I hope the person in need who got a pair of glasses because I bought them for my son at Warby has better luck than we did. At Warby Parker though, you can get a pair of glasses for less than $100! 5 Things to Know Before Ordering from Warby Parker. Reviews from Warby Parker employees about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. PLEASE pay attention to the bad reviews Warby Parker has received as ALL of them are correct... why beat a dead dog with another BAD review. I did that, and they still said the problem was the prescription, so I went to another optometrist who also said the prescription was good. There isn’t an overwhelming amount of frame options, yet there are enough to match every taste and face shape. I am now waiting three weeks for glasses that were supposedly sent over night. I just want to say: I am SO glad that I didn't listen to the "bad reviews" I saw on this company. 3 Popular Glasses Retailers: Zenni vs. EyeBuyDirect vs. Warby Parker, Best Tom Ford Prescription Glasses and Review, Best Proof Eyewear Glasses and Sunglasses, [INFOGRAPHIC] Eyeglasses: A History of Spectacles from Greek to Geek Chic. For More Info Check Out Our Liingo Eyewear FAQ. Cancelled my order and will purchase from here in town for half the price and one tenth the time. Liingo’s selection is not vast, though it is growing steadily. Warby Parker, a company whose founders were tired of the eyewear industry being dominated by a single company that was keeping the prices of eyeglasses high and reaping huge profits from consumers of prescription eyeglasses who essentially have no other option. Customer service is absolute garbage both in and out of store. mine broke in feb. how do i replace them? It was a pleasant surprise to notice that almost every frame was available for try-out, and not just the cheaper, lower-budget options. The irony is my son is wearing a pair of glasses I bought because he needed to bring 2 extra pairs on a scout trip 2 years ago. Luckily, Liingo’s customer service is top notch, getting raves for their friendly, helpful representatives who can help you pick out a good pair of glasses or answer any questions about your prescription. This location has an separate location for the optometrist which is next to the eyeglasses store, you can get an appointment set up to meet them and get your eyes check then you can go next door and look for your new glasses!" You simply pick out any 5 frames you’d like to try, add them to your cart with the “TRY AT HOME FOR FREE” button and place your order. Poor Service now. We use cookies to ensure that we give you the best experience. My order as well as my son's became lost within the Warby Parker system and after calling multiple times while experiencing extended hold periods I learned through very vague customer service statements that the glasses were not yet in production. lenses from other opticians are much better. The app can’t diagnose or give you an updated prescription, it just verifies the correction strength you’re currently using. https://www.warbyparker.com/eyeglasses/women/hayden/rye-tortoise I contacted customer support and they were less than helpful. In this Warby Parker review, we cover everything you need to know about Warby Parker and whether or not you could save money on prescription glasses and sunglasses by buying from this company. Find out how to get a coupon for 25% off your Liingo Eyewear purchase, and why I think they’re a great alternative to Warby Parker for prescription eyeglasses, especially while working from home. We use cookies for analytics, personalization, and ads. Liingo Eyewear is a relatively new online eyewear retailer offering affordable frames and a free home try-on offer very similar to Warby Parker’s. I put in my order but it took multiple emails to confirm. Ordered a pair of glasses from them at the Red Bank location. acuity is not great. Terrible service. The company name is a reference to a form of self-expression. I have had my ames glasses for two years and love them. Simply download it to your phone, and sync with your laptop or desktop PC. Five days later and they still haven't shipped. is this an illusion or fact? My glasses do not fit. Select a few different options in a free Home Try-On. The bottom "Stainless steel" part that looks stainless on my old glasses now looks cheep and plasticy fake metal looking. The fact that Warby Parker needs to know a clients annual income, my race, and the size of their customer's family is very suspicious. I sent in my order with my prescription 4 weeks Ago. SHOP $95, warbyparker.com. Sitting at dinner he bumped his classes and they fell 15-18" to the table. Reviews from Warby Parker employees about working as an Optician at Warby Parker. Because they design and make all their own glasses, they can offer competitively priced, fashionable frames including prescription lenses. I ordered contacts online. Even if you’re only interested in 1 or 2 pairs, you won’t be able to finalize your home try-on without picking out 5. Bought a pair of prescription ‘Abe' sunglasses at Warby Parker which seemed to be very poor quality. In january2020, i and all of my company colleagues were allowed to choose a pair of sunglasses. Overall, their frames are of decent quality and seem to live up to normal daily wear and tear. Warby Parker is great, but they don’t have everything. Consumers complaining about Warby Parker most frequently mention customer service, new pair and prescription glasses problems. I could understand if there was an issue with a prescription or it had expired. Unsure of your size? Of the half dozen emails I received none were from the same person! At the time of writing this review, there are 61 sunglasses, 48 men and 77 women’s options to choose from. I called the customer service number and was greeted right away with a pleasant young woman who brought on an optician, Micheal. Included for free in every pair of glasses is Liingo’s DuraSeal coating, which helps resist scratches. Had no remorse for taking money from my account without my say so. Warby Parker’s Merrick is a classic round pair with green lenses set inside a gold metallic wire frame. It has been over 2 1/2 weeks and they only could say... we sent you an email. Besides, their collection is growing every year. The company behind Warby Parker reading glasses and prescription lenses was founded in 2010 and is headquartered in New York City. Learn about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. It was a pleasant surprise to notice that almost every frame was available for try-out, and not just the cheaper, lower-budget options. The app and the service it offers is free. For the price, it’s certainly adequate and there are plenty of happy customers. To do so, you’ll need a webcam where you can upload a small video of yourself turning your head from side-to-side (you can do this from your laptop, smartphone, or tablet). I talked to someone on the phone, Sam R. I believe. Had to email my prescription to an email address. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Maybe if you don't wear them often they'd work, but they look like fake glasses you'd get from Claire's. Customers are given 60 days to wear their new glasses and decide whether to keep them or not. Find a new pair today with our free Home Try-On program. However, these are telltale signs of a bad fit rather than issues with the quality of the materials themselves. Liingo’s frames come in a few different materials – metal, plastic, or a combination of the two. For the most part, the app seems to work well aside from some sync issues with a computer or laptop. After purchasing expensive ($400+) in March 2020 and waiting until late May to get them (due to pandemic) I discovered that I couldn't see well with them. Never shopping there again. Sent my return a week ago and still no refund. Additionally, you can also sort the list of available frames by most popular, newest, and price (low to high or vice versa). 5 Things You Need to Know About My Warby Parker Review * Affiliate Disclaimer: This page contains some affiliate links. It may not have the name recognition that Warby Parker does, but they definitely provide a similar service and product, at an even lower cost. This is really helpful so you don’t waste time trying on glasses that are either too small or large. You just need to contact them at [email protected], text 82020, or call 1-800-430-EYES. She was not kind on the phone and seemed very uninterested. Quality control? As the eyewear market continues to expand online, it’s likely we’ll continue to see more of these startup brands like Liingo appear. I was told I could and I would be "billed", meaning receiving an invoice to pay, as soon as they got the other four lenses back. I ordered glasses and they came within a reasonable time but with the wrong prescription for the right eye. After the first 3 visits, they made me go back to the Optometrist to check the prescription. They offer a 60-Day return/exchange policy. I ordered the Blair and Haskell glasses from Warby Parker. The lens no longer stays in. If your PD wasn’t measured by your optometrist, they do have a PD tool that helps you measure it using your webcam. Learn about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. Strong on promise, short on delivery. Awful - don't go to Warby Parker. COVID update: Warby Parker has updated their hours and services. Sadly, delivery on promises was lacking. This is the most popular product purchased on my blog! Paid $95 for a pair of glasses that hurt my eyes. I was prepared for a fight since it seems like companies these days "never make mistakes" so the burden is on the customer to prove the opposite. 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