We also offer free returns. Prescription eyeglasses starting at $95. I don’t know how to read my prescription. If your doctor did not include your PD on your prescription, you can measure it using our online tool here. The Home Try-On program is free! We’ll be happy to help. Unfortunately, I didn’t take advantage of this, so Warby didn’t get any extra promotion from my home-try-on experience (although I’m sure my friends would have loved to provide feedback via Instagram and Facebook). Does Warby Parker have payment plans available? If you’re curious about how your information is used and how to access and/or delete it, please view our Privacy Policy. Our gift cards can be used to purchase the following products and services on our website, app, or at our retail locations: Some Warby Parker locations offer exams through an independent optometrist. Sales & Customer Service Advisor. I’m sure the customer service aspect is the #1 reason for this email, but the extra exposure definitely can’t hurt. How can I learn more about Warby Parker’s collection and use of my personal information? (Prepaid cards cannot be used to place Home Try-On orders.). Note: At this time, we’re unable to replace lenses in non-Warby Parker frames. We can fill prescriptions with a sphere (SPH) value between -18.00 and +6.00. Please note: We’re unable to fill expired eyeglasses prescriptions or use contact lens prescriptions if you’re ordering eyeglasses or sunglasses (and vice versa). your member portal on Davis’s website at davisvision.com. I’ll take you step-by-step through a timeline of my own customer journey with Warby Parker, and include photos and comments throughout. While perusing our locations, click “book an eye exam” to view exact pricing and appointment availability at your selected store. O.K. How do I order multiple pairs of glasses with different prescriptions? Posted 2 days ago. Other executives include David Gilboa, Co-Founder and Co-CEO; Andrew Hunt, Co-Founder and 5 others. Do you have something to say about Warby Parker Eyewear? People with low nose bridges often have wide faces and/or high cheekbones. means that the shape of your cornea prevents you from seeing with perfect sharpness. Customer Service Advisor Warby Parker January 2018 – Present 1 year 11 months. Customer Care, Shipping Service, Eyeframes Free Trial, Pros: Warby Parker Eyewear review from Tucson, Arizona rated 2.8/5.0 with 2 Comments: After receiving two home try-on orders successfully, I ordered a pair of glasses. Customer Service Story – Warby Parker. Too much heat may cause bubbles, cloudiness, or even cracks to appear. (A prescription for eyeglasses cannot be used for contact lenses and vice versa.) In the meantime, try out our frames in person at a retail location or ship five frames to your home (for free!) You’ll be prompted to create an Affirm account and enter a few personal details. If you find a Low Bridge Fit frame that is comfortable on you, by all means, go for it! ET to get other recommendations! Good news is, shipping is free! Something unexpected happened. Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Thankfully, the low prices aren’t an indicator of low quality. For every pair sold, a pair is distributed to someone in need. Warby Parker Customer Services & Support Salaries. Warby Parker Neil Blumenthal is the co-founder and co-CEO of Warby Parker . 9:00 AM - 9:00 PM. Chat us to find yours! Associate Manager, Customer Experience. Available payment options are Visa, MasterCard, American Express, and Discover. Yes! (Standard Fit frames will be a better fit for those who don’t have the above features.). Warby Parker Social Customer Service The intersection of turning 40 and working like a maniac online for over 8 years has not been good to my eyes. 12 reviews of Warby Parker "Great experience with Jay. ET daily. A few weeks ago, I accidentally left my beloved Warby Parker reading glasses on the Acela. Just click or tap on the Eyeglasses or Sunglasses option in the navigation bar, which will prompt you to select either Mens or Womens frames. Yes we do! Pick 5 frames to try on at home (it's free)! Sales & Customer Service Advisor. We are doing work that matters - connecting customers with businesses around the world … If you have any additional questions about progressives, we’re happy to help. Can I get a new one? The Customer Experience team at Warby Parker is our platoon of super-friendly, super-helpful customer service lieutenants standing at the front lines of the company—they answer thousands of emails, phone calls, LiveChats, and social media inquiries every day and make sure our glasses make it safe and sound into the hands of our customers. Yes! It’s on the Warby Parker app. Warby Parker Social Customer Service The intersection of turning 40 and working like a maniac online for over 8 years has not been good to my eyes. The rumors are true! Check out more information on applying for reimbursement here! If you’re interested, these lenses cost an additional $100 and can be selected when adding frames to your cart. E-gift cards scheduled for future delivery will be sent on the morning of the requested date. We cannot fill this prescription because the cylinder (CYL) value is stronger than -6.00. When a Warby customer lost his glasses on the train , he didn’t know he was sitting across the Anjali Kumar, the general counsel for the company. This includes: Chat us, call 888.492.7297, any day, 9:00 a.m.–10:00 p.m. The best phone number for Warby Parker is their 888-492-7297 customer service phone number, and you can get the details and use our free call-back service by finding the link for it … Are the frames that are shipped in my Home Try-On thoroughly cleaned and safe for me to wear? If you can’t locate this information, stop by a store or give us a call at 888.492.7297, any day of the week from 9 a.m. to 10 p.m. For the safety of our customers, we check all new passwords against a database of known compromised passwords. ET. Learn more. With our Clean My Lenses Kit! About $33K - $35K/yr Base Pay. The owner is JAND Inc. with the headquarters in New York, United States. We’re available by phone (888.492.7297) and chat every day from 9 a.m.–10 p.m. Give us a call at 888.492.7297, 9:00 a.m.–10:00 p.m. Give us a call at 888.492.7297, 9:00 a.m.–10:00 p.m. A pop-up will appear with a note introducing Virtual Try-On. Who do I contact about the status of my payments? Our advisors and opticians are here to help! For glasses, we’ll also need your pupillary distance (PD). Not only glasses and sunglasses—there’s plenty else to delight the eye: eyewear accessories and artwork special to the space. You can also use Warby Parker’s Prescription Check app, our telehealth service that, if you are eligible, allows an eye doctor to assess how you’re seeing through your glasses and renew your eyeglasses prescription. Associate Manager, Customer Experience. We cannot fill prescriptions with a cylinder (CYL) value stronger than ±6.00. We can fill prescriptions with a cylinder (CYL) value within ±6.00. Peruse your options for booking an eye exam (with a contact lens fitting) near you. It is amazing that neither a customer nor the customer service from Warby Parker are able to contact each store. For day-to-day cleaning of light smudges, a few swipes of the lens cloth included in your case should do the trick. If you have an iPhone X and up, you can also test out our frames from the comfort of home using Virtual Try-On. ET daily, or email [email protected] so we can get started on the process. Empower, elevate, and expand your support team with Lessonly—and watch CSAT and NPS soar. ET daily to get started on an exchange for a new pair. Once you’re signed in, click “Orders” from the menu, and behold! It is amazing that neither a customer nor the customer service from Warby Parker are able to contact each store. Yes! Need your order sooner? Once you’re ready to checkout, you can upload an image of your eyeglasses or contacts prescription to your order (snap a photo or scan it in), submit your doctor’s contact information, or select to send your prescription to us later. If you’d like to set up an exchange, give us a call at 888.492.7297, 9:00 a.m.–10:00 p.m. Optical: Single-vision polycarbonate lenses, Optical: Single-vision polycarbonate blue-light-filtering lenses, Optical: Single-vision polycarbonate light-responsive lenses, Optical: Single-vision high-index 1.67 lenses, Optical: Single-vision high-index 1.67 blue-light-filtering lenses, Optical: Single-vision high-index 1.67 light-responsive lenses, Optical: Single-vision high-index 1.74 lenses, Optical: Progressive polycarbonate lenses, Optical: Progressive polycarbonate blue-light-filtering lenses, Optical: Progressive polycarbonate light-responsive lenses, Optical: Progressive high-index 1.67 lenses, Optical: Progressive high-index 1.67 blue-light-filtering lenses, Optical: Progressive high-index 1.67 light-responsive lenses, Optical: Progressive high-index 1.74 lenses, Sun: Non-prescription polarized polycarbonate lenses, Sun: Single-vision polarized polycarbonate lenses, Sun: Single-vision polarized 1.67 high-index lenses, Sun: Progressive polarized polycarbonate lenses, Sun: Progressive polarized 1.67 high-index lenses, Scratched lenses within the first year of your purchase, First name, last name, date of birth, zip code, First name, last name, date of birth, Member ID, A picture of your official contact lens prescription, or, All prescription values, lens brand, and doctor’s contact information, Your pupils should be near the center of the lens, Lenses shouldn’t extend past the side of your face, Eyebrows should not be inside the glasses, When you smile, your cheeks don’t push the frames up, If the frames are too tight or loose behind your ears, The temples are too tight or loose at the side of your face, The frames are crooked or slide down your face, Single-vision lenses for distance correction (no astigmatism or multifocal lenses). This means that we don’t have any way to customize specific color variation or pattern. The frames I want aren’t available for Virtual Try-On. We’ll need one of the following combinations of information: UnitedHealthcare: Your UnitedHealthcare Member ID can be found on your insurance card or in your member portal on UnitedHealthcare’s website at www.myuhcvision.com. About $33K - $35K/yr Avg. But they are also continuously striving to become a partner in the life of their customers, not just offering great eyeglasses, but little by little, moving into the healthcare space as well, with vision care and eye exams. You can also keep tabs on your order’s progress through the “Track My Order” link in your confirmation email. and eye exams, as long as your FSA or HSA card is affiliated with a major credit card. The frames I like aren’t available for Home Try-On. Prescriptions with spherical correction between -10.00 and +4.00. Warby Parker Customer Services & Support Salaries. 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